Thank you for shopping with PrintZ365 at Printz365.com. Due to the customized nature of our products, we have a specific refund policy in place to ensure fairness while maintaining product quality standards.
1. Eligibility for Refunds
Refunds are only issued under the following conditions:
– Incorrect item delivered
– Misprint or design error caused by PrintZ365
– Defective or damaged product received
2. Non-Refundable Situations
Refunds will not be issued for:
– Change of mind after placing the order
– Customer-uploaded design errors (e.g., spelling mistakes, wrong colors)
– Slight variations in print or material (within acceptable industry standards)
3. Timeframe for Refund Requests
You must notify us of the issue within 7 days of receiving your order. Requests beyond this window may not be honored.
4. How to Request a Refund
To initiate a refund request:
– Email support@printz365.com
– Include your order ID, clear photos of the item, and a short description of the issue
Once we verify the issue, we will initiate the refund to your original payment method. Processing typically takes 5–7 business days.
5. Refund Method
All refunds will be issued in USD to the original payment method used during checkout.
6. Right to Decline Refunds
PrintZ365 reserves the right to decline refund requests that do not meet our policy criteria or are found to be fraudulent in nature.
7. Contact Us
For further questions, contact us at:
PrintZ365 Support
support@printz365.com