At PrintZ365, we aim to deliver high-quality, custom-printed products. Due to the personalized nature of our items, returns are only accepted under specific conditions outlined below.
1. Eligibility for Returns
Returns are accepted for the following reasons:
– The wrong product was delivered
– The product was damaged in transit
– There are major defects in print or quality caused by PrintZ365
2. Non-Returnable Items
We do not accept returns in the following cases:
– Customer error in uploaded designs (spelling, image quality, sizing)
– Minor differences in print color or alignment (within acceptable industry tolerances)
– Change of mind after placing the order
3. Return Process
To initiate a return:
– Contact support@printz365.com within 7 days of receiving your order
– Provide your order number, photos of the product, and a brief description of the issue
We will assess your request and respond within 3 business days.
4. Return Approval and Instructions
If your return is approved, we will share instructions for returning the item. The item must be unused, in its original packaging, and returned within 10 business days from approval.
5. Refunds or Replacements
Based on the situation, you may choose:
– A reprint of the original product (at no cost)
– A refund to your original payment method (USD)
6. Contact Information
For any return-related queries, reach us at:
PrintZ365 Support
support@printz365.com